Counter Strike Source Clan - [KM] Killer Mongoose - Consumer distance selling regulations

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Consumer distance selling regulations
By: [KM]Butcher	Date: 17/01/2008 16:42
	Status:

Admin

Posts: 2893

My sis ordered something online, £20 worth of "goods," paid by debit card on the 27th December. The money has been taken from her account on the 28th December. Not received any other communication from the company or any goods.

She first contacted the company by email, around 2 weeks after placing the order, no reply. Emailed again 3 days ago, no reply. Emailed today, no reply. Phoned them and it just rings and rings.

I have had a quick shifty at the consumer distance selling regs but dont really see much regarding this situation but I think I did see something somewhere about getting payment back.

She has contacted her bank who issued the debit card and they said the only thing they can do is issue a statement to prove the money has been taken from her account.

Any suggestions?