If you're having problems on your PC and you need some help can I suggest you go to LogMeIn and register.

This neat little Free application allows for you or other people to access your desktop remotely, and access your PC to allow them to sort out software problems.

I've tried it to get on my machine from work, no problems, and got Frog to come onto my machine and use it while I was on it too, no problems.

Get it before you bug me for help next time

Hubby