Any more details on what she bought and where - may be able to track some more information.

cant the bank "retrieve" the money back again?

Also, trading standards may be able to help

It sounds to me like a con job. There was one reported just after christmas selling Wii's. The con men set up a bank account, website etc.then take the money and run. Apparently it is fairly easy to do. Soz if that's the case Butch.

As far as Im aware theres nothing you can do even if you do find them, as its just your word against theirs.

whats their url?

dunno if she payed with her bank card? but if its a VISA debit she should be covered and get her moneys back.

take them to the small claims court. its alot hassle but should be done out of principle.

unfortuanly the amount is too small to actually get any justice on them, it is also too small to get a claim back via the credit card or bank.
http://www.consumerdirect.gov.uk/after_you_buy/online_shopping/your-rights/

What i would do is put all of the info on here (or email me it) and then we can investigate, find the ISP and maybe IP of the user who took the money, try and sort it out that way. Or find the bank that the money was transacted to.

yeah ^

what website was it?

lets find their address and go commit some arson! Whoooo!